Third sector burnout: How can we build sustainable services and treat helping professionals as people first?
For leaders and managers in charities and public services.
Across the charity and public sectors, many professionals are at their edges, resources are strained, and the divide between leadership and frontline teams is widening. Staff are often asked to stretch caseloads and boundaries to breaking point. Words and phrases like ‘burnout’, ‘dehumanising’, and ‘taken for granted’ dominate conversations with exhausted, disappointed workers.
Charities and not-for-profits being asked to do more with less is not a new phenomenon. But the pressures have intensified, and a crucial aspect of how this plays out is the way that those in the driving seat choose to allocate resources, design workloads, and communicate with their staff. The picture can look bleak, but there are choices to be made and space to be taken: re-imagining how we work together to bring about sustainable, meaningful change for service users and the workforce alike.
Is there a good time for difficult conversations?
Many people and organisations have had space to reflect on some big issues over the course of the last two years. This might lead to a need to have some potentially difficult conversations. And for most of us, a sustained period of relentless change, restriction, uncertainty and potentially trauma has had an impact. So, what do we do with a context that includes big questions and burnout? Is this a bad time for difficult conversations? Is there such a thing as a good time for them? Below, I outline what considerations might be part of a healthy and effective approach to these tricky questions.